No cancellations may be made once your order has been placed. We will not cancel orders once it has been processed (typically within a couple of hours of purchase).
Once an order is placed, your purchase is processed and begins to be prepared for manufacture and delivery.
Therefore, due to the nature in which we process, design, and produce your order along with the need to purchase some materials, we do not accept cancellation of any orders. PLEASE check your order over carefully.
We are a sustainable brand based in Caracas, Venezuela. We ethically make our products foreseeing no waste and damage to the environment or society. We do not manufacture industrially, for which we do not hold stock in most of the items shown on our website.
We make each piece to order and we allow our artisans 3-5 business days to complete an order depending on the size and volume of such order. Our products are specially handmade for you and with you in mind and they are also free of material defect at the time of shipping.
No returns will be accepted unless the client agrees to ship back the product to a US address and pay a restocking fee of $40 per item for a refund.
We do not offer free exchanges on any item(s). Please inspect your items upon delivery, if for some reason we have missed a problem, please let us know within 3 days of receipt. After 3 days, no replacements will be given.
If after checking our size Guide and ordering with our sizing in mind, still a size is not of your satisfaction you may contact us and we will do our best to accommodate you and create a different size for you, but non promotional shipping costs for both items will apply.
If you are not 100% satisfied with your purchase we will gladly exchange the item or offer you a store credit.